Job Opportunity Overview
The objective of the Customer Success Manager position is to foster long-term customer relationships that drive product or solution adoption, retention and loyalty.
Primary Responsibilities:
* Develop and maintain strong, positive working relationships with a significant number of client accounts.
* Ensure client satisfaction through proactive communication and support.
* Highlight key product features to existing clients, onboard new solutions and products, and address usability-related concerns or issues.
* Become a trusted partner for account teams, seeking opportunities to expand relationships to other users, teams, departments and projects.
* Effectively manage client expectations and provide timely support within the account.
Essential Skills and Qualifications:
* Proficient knowledge of our product range, specifically geotechnical products.
* Familiarity with geotechnical workflows would be advantageous.
* Able to learn from customers and develop a basic understanding of our broader subsurface software portfolio.
* Exceptional customer engagement skills, including clear communication and interaction abilities, ability to build rapport and relationships with decision-making Directors and Heads of Department.
* Effective teamwork and collaboration skills, able to regularly involve colleagues in achieving objectives.
Opportunities for Growth:
As a team player, you will work closely with internal stakeholders to identify opportunities that enable clients to achieve their goals.
Location:
This role requires the successful candidate to reside in Perth, Australia.