Assistant centre administration support officer

Job Description:

The Assistant Centre Administration Support Officer role is a permanent full-time position at the Shortland Correctional Centre.

This role involves providing administrative assistance to identified staff members, managing reception/switch duties, electronic filing, and maintaining the generic email inbox. The successful candidate will also be required to provide face-to-face support to offenders in a controlled environment.

To be successful in this role, you will need to possess high attention to detail, excellent customer service skills, and the ability to work under pressure. A positive attitude, strong communication skills, and the capacity to maintain confidentiality are essential.

Additional requirements include a current and valid driving licence and a willingness to travel within NSW. However, a forklift licence is not necessary for this role.

About Us:

The organisation works closely with government and community agencies to provide support for offenders and their families.


Applying for the Role:

To apply, submit your application online, including a resume of up to three pages and a cover letter of up to two pages outlining how you meet the role's requirements and capabilities.


TARGET QUESTIONS:

* Describe a time when you managed conflicting priorities and met a tight deadline. What steps did you take, and what was the outcome?
* Provide an example of a challenging customer service situation. How did you manage it, and what was the outcome?