Overview
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.
What you will do
* Develop an in-depth knowledge of the Klaviyo platform
* You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
* Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
* Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
* Diagnose software issues and resolve escalated customer complaints using established processes
* Provide support and guidance on non-technical questions (e.g., marketing, sales, other e-commerce setup questions)
* Communicate thoughtfully and effectively with all Klaviyo customers
* Document troubleshooting and problem resolution steps
* Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Who you are
* An exceptional communicator with strong written and verbal skills in English and Korean
* A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills
* Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
* Passionate about creative problem solving for customers and end users
* Self-motivated, eager to learn and thrive in a collaborative environment
* Capable of adapting quickly to changing priorities
* Experience with or able to quickly pick up:
* Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
* Web works, networking, and software products
* DNS, IPs and other networking concepts
* APIs
* Email marketing platforms and E-Commerce platforms
* You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Requirements
* Full authorisation to work in Australia without any restrictions
* Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
* This role requires bilingual proficiency: English and Korean
* You must be able to support customers in both English and Korean
Base Pay Range in Local Currency: $80,000 — $120,000 AUD
Base salary and total compensation are described with the following considerations: participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your location during the hiring process.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable in ecommerce and beyond. We strive for a diverse and collaborative team and welcome you to join us if you're ready to do the best work of your career.
We use AI with a focus on responsible use, including privacy, security, bias awareness, and human-in-the-loop. We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex, gender identity, sexual orientation, disability, veteran status, marital status, or any other characteristic protected by law. Important notice: We will never ask for payment, bank details, or personal financial information as part of the application process. All legitimate job postings are on our official career site. By submitting your application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.
The above content is provided for informational purposes and is not a contract of employment. For more details, contact your recruiter.
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