Take the next step in your career with this exciting opportunity within eHealth. The purpose of the role is to lead and manage a Telecommunications team in the operational delivery of Telecommunication services for Queensland Health in accordance with defined service levels.
What you'll do
- Lead a core operational team in supporting critical Telecommunications services to 800+ Queensland Health sites including network connections to hospitals, controlling and managing impacts of carriage requests, planned outages, mobile requests, Incident Management, asset and configuration management, and change management.
- Managing the operational teams' daily workloads against assigned tasks (ServiceNow tickets) including the distribution and prioritisation of work across multiple technologies with direction from the A08 TPM Manager.
- Management and accuracy of the Configuration Management Database of 80,000 + CI in the CMDB, change management, Incident Management Infrastructure Lifecycle Management and reporting.
- Ensures team compliance with ICT policy, procedures and standard as well as coordination of incidents and change management, and continuous service improvement to meet operational and clinical demands.
- Recommends and implement operational improvements, process changes to ensure efficiency, compliance, and customer satisfaction.
About you
We are searching for someone who has:
- Demonstrated experience in leading an operational team in the day-to-day support of critical Telecommunications services in a large and complex ICT environment.
- Demonstrated experience in leading an operational teams' daily workloads against assigned tasks (ServiceNow tickets) including the distribution and prioritisation of work across multiple technologies.
- Demonstrated experience in managing telecommunication services in mission-critical environments, Utilising ITSM tools (e.g., QHSNOW) to manage workflow and performance and CMDB management.
- Demonstrated leadership of an operational team building and sustaining positive relationships with peer teams, stakeholders and customers.
- Demonstrated Leadership in managing and supporting a Telecommunications team in the support of technologies such as:
- Telephony, Paging, Messaging, and Unified Communications (TPM-UC) services.
- Voice and Data Carriage Technologies.
- Alcatel Telecommunication System and Services.
- Cisco Unified Communications Systems and Services.
- Paging and Messaging Systems and Services.
- Networking technologies and services.
- Mobile Phone technologies and services.
- Strong interpersonal and communication skills to motivate and guide staff, negotiate priorities, and resolve conflicts in high-pressure environments.
- Previous experience as an ICT Team Leader in managing a Telecommunications team in the support of Telecommunication services in a large and complex operational environment highly regarded.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive workplace that values people and prioritises employee success and wellbeing.
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading
Employee wellbeing & development
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.