We are seeking a highly skilled IT Service Desk Analyst to provide exceptional support to internal and external customers. This role involves delivering first and second level IT support in a fast-paced environment, working closely with cross-functional teams to resolve technical issues efficiently.
Key Responsibilities:
* Provide timely and effective support to customers via phone, email, or on-site visits
* Analyze complex technical problems, identify root causes, and implement solutions
* Collaborate with internal stakeholders to resolve escalated issues
Requirements:
* Prior experience in a helpdesk environment with strong problem-solving skills
* Proficiency in relevant IT tools and technologies
What We Offer:
This 12-month contract offers flexible work arrangements, including remote options. We prioritize customer service, teamwork, and employee wellbeing.