At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Motor Claims High Impact is a dynamic team, encouraging an environment for working both autonomously and as part of a high-achieving team, all while providing a supportive culture that empowers our team to thrive and deliver exceptional customer service.
Responding to high volume of inbound calls, you'll provide subject matter expertise to customers on effective complaints management processes to support and enable positive customer outcomes.
This is an opportunity to truly enhance your skill set, as you'll have access to industry-leading developmental and training programs. We provide 6 weeks of training and a Rockpool period to ensure you are well-prepared for the role. Each day will be different, as you'll put on your thinking hat and offer appropriate customer solutions to vulnerable customers.
Work Hours & Availability
This role operates on an 8.5-hour shift schedule, between 9:00 AM and 5:30 PM, Monday to Friday. After the training period, you'll have the opportunity to work from home three days a week.
Start Date: February 2, 2026
This is a permanent role based in Boorloo (Perth).
What You'll Do
* Provide an end-to-end claims experience
* Lodge and manage claims
* Act as a referral for claim decisions and processing
* Providing proactive, timely, quality and efficient claims outcomes
What You'll Bring
* Strong customer service experience
* Strong technical experience in the insurance claims industry is advantageous
* Strong phone conversation skills, with the ability to effectively communicate, listen and resolve customer enquiries
* Confident communicator with a talent for navigating tough conversations with empathy and fairness
* Proficient with computers & systems - juggling multiple software systems at the same time
What We Offer
* Boosted superannuation with 13% as standard
* 20 days annual leave + 5 days MyLeave (extra leave for what's important to you)
* Work from home and many more flexibility options with myFlex
* Up to 50% off personal insurance, including home and motor insurance
* Partner discounts on private health insurance, tech & appliances, and many more
* Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities
* *employment type eligibility criteria apply
Applications close: Saturday 20 December :59PM AEDT
Adjustments and Support: If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise.
We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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