Job Overview
We are seeking an experienced Parts Interpreter to join our team, responsible for overseeing the day-to-day operations in Western Australia. The ideal candidate will work closely with the Service and Sales departments to develop strong customer relationships and provide parts advice and support.
This role involves managing a small team, collaborating with international colleagues, and taking ownership of the part interpretation and processing orders. You will be responsible for maintaining high accuracy, ensuring timely dispatch of orders, and arranging shipment with local couriers.
The successful candidate will have previous experience in a similar role, working knowledge of heavy duty vehicle parts, and ability to work autonomously while being part of a team. High attention to detail, excellent customer service skills, and knowledge of freight processes are essential for this position.
Key Responsibilities
* Develop strong customer relationships with internal and external stakeholders.
* Provide parts advice and support to customers.
* Investigate customer issues and resolve them effectively.
* Liaise with service, sales, warranty, and workshop staff.
* Manage parts inventory, including monitoring stock levels.
* Perform warehouse duties such as picking, packing, dispatching, and receiving.
* Respond to incoming inquiries and process orders efficiently.
* Maintain high accuracy in part interpretation and processing orders.
* Ensure orders are dispatched in a timely manner.
* Arrange shipment of orders with local couriers.
Requirements
* Previous experience in a similar role preferred.
* Working knowledge of heavy duty vehicle parts.
* Ability to work autonomously but still be part of a team.
* High attention to detail.
* Excellent customer service skills.
* Knowledge of freight processes for delivery of freight to customers.
* High Risk - Forklift license.
* Experience with Pentana software.
What We Offer
In return, we offer an above-average remuneration package, company car, fuel allowance, and mobile phone. This is an excellent opportunity to work with a respected business offering ongoing training and the chance to be part of a friendly, inclusive team.
We are an equal opportunity employer that encourages and supports diversity and inclusion in all our workplaces.
Role Type
On-site, Permanent, Full-time, Relevant Experience related to the role.