At Hilton Adelaide, we’re looking for a Chief Concierge who can lead from the lobby and shape the guest experience through personalised, efficient, and heartfelt service. If you're a natural leader with expert local knowledge and a passion for hospitality, this is your opportunity to shine at South Australia’s only five-star hotel with the capacity to host 500 delegates under one roof.Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.What You'll be doingAs Chief Concierge, you will lead a high-performing team to deliver consistently exceptional guest service that aligns with Hilton’s service vision and values. Your key responsibilities include:Overseeing daily concierge, bell, and valet operationsGreeting and supporting VIPs, long-stay guests, and visitors with warmth and efficiencyProviding personalised recommendations on local dining, attractions, entertainment, and transportHandling guest enquiries, requests, and concerns promptly, using Hilton's HEART and Make it Right service recovery modelsCollaborating with the Front Office and other departments to ensure seamless experiencesMaintaining a strong lobby presence to manage flow, queues, and guest relationsCoaching, training, and developing the Concierge team to meet service and brand standardsDriving revenue through transportation, tour bookings, and upselling hotel servicesManaging systems, handovers, reports, and guest records to Hilton standardsEnsuring safety, WHS compliance, and adherence to brand protocols at all timesWhat We're Looking ForPositive attitude and good communication skillsPrevious experience in a concierge or customer service role (hospitality or similar industry preferred)Excellent grooming standardsA current, valid driver’s license and the ability to drive a variety of vehicles (manual driving experience is highly regarded)Strong problem-solving abilities and attention to detailA passion for providing exceptional guest service and going above and beyond for guestsAbility to remain calm under pressure in a fast-paced environmentFlexible availability, including weekends and holidays as neededPrevious valet service experience is highly regardedBenefitsTeam Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTONOpportunities for career progression within our teamExcellent work environment and cultureAccess to Hilton University training, offering more than 2500 learning programsCareer development planning and opportunities25-40% off Food and Beverages(subject to individual outlets)Discounted Bupa health coverYear-round recognitionWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!If you’re ready to lead from the heart of the hotel and create remarkable experiences, we’d love to hear from you.
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