Primary Location
SA - Regency Park
Job Description Summary
Exciting opportunity to join our South Australian Meter Reading team as a Field Supervisor
About the Role
Service Stream's Energy and Water division are currently seeking a Field Supervisor to join our Metering Services team. Reporting directly to the Service Delivery Manager, you will be responsible for
driving and overseeing field performance and aiming for consistent delivery on all associated operational KPI's. Based in Rergency Park (SA), and offered on a Permanent, Full Time basis, this position offers an excellent opportunity for the right candidate.
Key Responsibilities
* Ensure all contractual KPI's are met and exceeded where possible
* Assist in maintaining a strong client relationship and act as key point of contact/liaison for meter reader performance and employee relations matters
* Ensure the quality of work is in accordance with relevant contractual requirements, company standards and to the satisfaction of the client
* Planning and coordinating all daily tasks associated with the role to ensure field operational designated responsibilities and tasks are completed in a timely manner
* Perform ad-hoc auditing, reading and field based operational investigations where required
* Report all HSE Incidents in line with Service Stream's Incident Reporting Process and Client's own requirements
* Provide an exceptional customer service and manage customer complaints within SLA timeframes
* Ensure any reporting is completed in line with Client and Management requirements
Skills and Experience
* In-field utility metering experience & ability/interest working outdoors
* People management (operational/field environment desirable)
* Extensive experience in Contract, Customer and Client management
* Intermediate level Microsoft Office including Word, Excel and Outlook + databases
* Interpersonal and communication (written and verbal) skills
Benefits
* Maximum term contract opportunity
* Focus on reward & recognition
* Great team culture
Department
Field Services
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.