Job Title
A Patient Experience Specialist is required to deliver exceptional customer service and support our local community.
* Act as a first point of contact for all customer enquiries in a professional manner.
* Manage appointments, transactions, and patient records accurately and efficiently.
* Resolve customer concerns and complaints with empathy and a solutions-focused approach.
About The Role
This role involves working in a fast-paced environment, managing high call volumes, and collaborating with clinical and administrative teams.
Key Responsibilities
Customer Service: Provide excellent verbal and written communication skills to resolve customer inquiries and issues.
Transaction Management: Process payments, schedule appointments, and maintain accurate records.
Clinical Support: Collaborate with clinical teams to ensure seamless patient journeys.
About You
* Previous experience in a customer-facing role or healthcare setting.
* Strong problem-solving skills, attention to detail, and ability to work under pressure.
* Excellent verbal and written communication skills, with the ability to manage multiple priorities.
Our team is committed to delivering exceptional customer service and supporting our local community. If you are passionate about delivering outstanding results and have a strong customer focus, we encourage you to apply for this exciting opportunity.