About RSPCA Victoria RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation forming part of the RSPCA Federation, with over 400 employees and 1400 volunteers in Victoria. Our organisation’s purpose is with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values of Clarity, Accountability, Respect, Consideration, Expertise and Collaboration – set clear expectations for all our staff and volunteers as they work together, and with the community. About the Role The Op Shop Store Manager is responsible for leading a team of volunteers and overseeing the daily operation of the store to ensure its profitability, sustainability and positive presence within the local community. Duties and Responsibilities Manage, lead and develop a team of volunteers to the highest levels of performance and engagement. Provide leadership and support in the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets. Provide a high level of service to customers to resolve customer queries and complaints Positively represent RSPCA Victoria in the local community. Lead effective and efficient stock management, visual merchandising and high-level retail operations Provide support to the Op Shop Network Coordinator in the improvement of internal processes and procedures Manage the recruitment and induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals. Contribute to a positive and inclusive work environment. Assist with ensuring a safe working environment whereby volunteers perform their duties safely and adhere to all WH&S policies and procedures. What we are looking for from you Previous experience in retail management and leadership, ideally within an op-shop environment Ability to some weekends Previous experience working with and managing volunteers. Previous experience in a similar role that requires strong administration, customer service and organisational skills Demonstrated ability to work in a fast paced and challenging work environment Ability to work as part of collaborative team High level literacy, numeracy and problem-solving skills Recruitment Requirements Willingness to undergo a National Police Check Valid driver’s license. What's on offer? Get Out from Behind the Desk: Be active, visible, and engaged with the people who volunteer to support animals every day. Flexible Work: Hybrid flexibility Additional leave benefits Make an Impact: Your work will directly support better outcomes for animals and the people who care for them. Wellbeing Support: Access to our Employee and Volunteer Assistance Program (EAVP), including confidential counselling and wellbeing education. Perks: Discounts on retail products, Royal Canin pet food, and Hush Puppies footwear. Salary Packaging: Options available through Maxxia, for novated leasing and other expenses. Ready to join a team that makes a difference? How to Apply To learn more about this job opportunity, please visit our website at rspcavic.org and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via recruitment@rspcavic.org.au for a confidential discussion. Applications will be actively reviewed as they are received RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.