Permanent Fulltime Opportunity
Competitive Salary Package
About Our Client:
Our client is a leading supplier of high-quality bakery ingredients and solutions in Australia, with over 100 years of experience. They offer innovative and reliable baking solutions, technical support, and training with a commitment to sustainability in the hopes of reducing environmental impact.
As a Customer Service Team Leader, you will be responsible for overseeing the day-to-day operations of the customer service department. You will lead and motivate a team of customer service representatives, ensuring that they deliver exceptional service to clients.
Your duties will include:
Developing and implementing customer service policies and procedures
Monitoring and analysing customer service metrics to identify areas for improvement
Coaching and mentoring team members to improve performance
Handling escalated customer complaints and resolving them in a timely and professional manner
Collaborating with other departments to ensure seamless customer experiences
The Successful Applicant:
To be successful for this role:
2 years in a Customer Service Team Leader Position
Passion for Leadership
Strong communication skills
Excellent Attention to detail
Can do Attitude
What's on Offer:
Fantastic Company Culture
Down to Earth team
Learning and Development Opportunities
Competitive Salary
Supportive leadership and team
Kitchen and Wind Down area