Guest Experience Officer - Kingscliff Holidays
Kingscliff NSW 2487, Australia
Reporting to the Park Manager, you'll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!
Work in a relaxed beachfront location at Ingenia Holidays Kingscliff, delivering great guest experiences in a fun, coastal environment.
Why You'll Love Life at Ingenia
* Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
In this Role, You'll
* Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
* Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* You're passionate about creating warm, memorable guest experiences through genuine customer service.
* You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
* You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
* You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
* You have a valid Working with Children Check.
* You have a current automatic driver's license.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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