Customer Service Representative
Government sector based in Lithgow
Contract position – On-site
Client Details
Join a highly regarded government department committed to delivering outstanding service to the community. This is an excellent opportunity for an experienced and customer-focused professional to join a supportive and fast-paced contact centre environment based in Lithgow.
Description
As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely and accurate information to the public. You'll handle a range of inbound customer enquiries, resolve issues efficiently, and support service delivery objectives while maintaining professionalism and empathy at all times.
Key Responsibilities:
* Respond to a high volume of inbound calls and emails, providing accurate information and guidance.
* Deliver exceptional customer service, ensuring enquiries are resolved promptly and effectively.
* Maintain detailed records of customer interactions in accordance with departmental procedures.
* Adhere to privacy, security, and compliance standards at all times.
* Collaborate with team members to meet performance and quality targets.
* Contribute to a positive team culture focused on continuous improvement and public service excellence.
Profile To be successful in this role, you will have:
* Previous experience in customer service or contact centre environments (government experience highly regarded).
* Strong communication and interpersonal skills, with the ability to handle complex or sensitive enquiries with professionalism.
* Proven ability to navigate multiple systems and manage competing priorities in a fast-paced environment.
* High attention to detail and commitment to accuracy.
* A proactive, solutions-focused approach and genuine passion for helping others.
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