Do you want to feel appreciated for the work you do?
Do you want to feel supported?
We are seeking an experienced and knowledgeable Property Manager to join our team. You will be responsible for managing properties, building client and supplier relationships, and overseeing all aspects of tenant relations. Our ideal candidate must have a deep understanding of property management and strong interpersonal skills. Your goal is to drive customer satisfaction and retention through the relationships you build.
At Ray White Redcliffe, we have implemented the property management platform Ailo. This platform effectively eliminates the low-value and time-consuming aspects of a traditional property manager role, helping you focus on building relationships with clients. Ailo will also help you communicate with your clients, colleagues, and contractors, work smarter (not harder), and deliver a level of customer service the industry has never seen before.
Your day-to-day:
Be a trusted advisor to our valued customers, building a deep understanding of the market and sharing these insights.
Monitor and work proactively to resolve our customers' issues and questions promptly, increasing customer satisfaction.
Work hand in hand with tenants and owners to ensure their satisfaction, including maintaining regular communication.
Provide account transparency by tracking client data in Ailo, our PM software, and use this data to proactively identify and mitigate any risks or opportunities.
Build and maintain relationships with high-quality contractors and suppliers to coordinate timely and high-quality repairs and maintenance.
Keep abreast of industry advancements, best practices, and changes that affect property management.
Our successful applicant will possess:
Relationship management: Customer-focused with a natural ability to engage, build relationships and understand the needs of our clients.
Communication: Exceptional verbal and written skills.
Integrity and Trustworthiness.
Problem-solving: You are biased towards action, are a good project manager, and are resourceful enough to get the job done.
Negotiation: Possess strong lease, payment and supplier negotiation skills and know when to tough it out or compromise to reach an agreement.
Curiosity: You are curious about the property market and how it works, and you are willing to learn, innovate, adapt, solve new problems, and dream big
Knowledge and understanding of the Residential Tenancies and Rooming Accommodation Act ****.
What makes us different?
Property management is more than finding tenants, collecting rent and fixing broken dishwashers. It's about building relationships with our clients and turning a home into a great investment. That is why our property management team uses Ailo, the only technology platform on the market designed to help our industry focus on what matters: the strength of our relationships with our customers, our suppliers, and our team.
Our chosen software handles payments and accounting, pulls all your communication into one place, creates simple, integrated workflows and task lists for our team, and helps us deliver a more personalised service and innovative new offerings to clients - all in a single platform.
Our property managers spend less time chasing arrears and doing trust accounting and more time managing and growing valuable relationships. We are committed to restoring a customer-first approach to the property management industry.
Additional Details
This is a Monday-to-Friday role where you will be responsible for a portfolio of properties; there are
no
business development or trust accounting responsibilities.
We offer a great team environment, ongoing training and support from the Principals, and a structure to reward members of our PM team.
The right candidate will receive a remuneration package that includes a salary plus superannuation, a take-home car, a bonus structure, and a phone.
If you think this position is the right fit for you, please submit your application via Seek. Only suitable applicants will be contacted.
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