Jackalope Hotel invites guests to lose themselves in a world of luxury, creativity, and unforgettable experiences. As part of our team, you'll play a pivotal role in delivering world-class hospitality that transforms moments into lasting memories.
We are seeking an exceptional Events Operations Manager to lead the execution of Jackalope's award-winning events, while maintaining a strong operational connection to our hatted restaurant, Doot Doot Doot. This is a unique opportunity to drive excellence across both events and premium dining, ensuring every guest experience is seamless, elevated, and memorable.
About the Role
As Events Operations Manager, you will take ownership of the end-to-end delivery of all events at Jackalope - from intimate private dining experiences to large-scale celebrations. You will lead a high-performing team, working cross-functionally with Sales, Marketing, and the Events Kitchen team to ensure each event is executed to the highest standard.
In addition, you will collaborate closely with the Venue Manager of Doot Doot Doot, supporting operational excellence and consistency in service standards across the property.
This is a hands-on leadership role suited to a dynamic operator who thrives in a fast-paced, creative, and detail-driven environment.
Key Responsibilities
Event Operations Leadership
· Lead the planning and execution of all events, ensuring a seamless and high-quality guest experience
· Oversee event logistics including staffing / rosters, floorplans, timelines, stock, and supplier coordination
· Conduct pre-event briefings and post-event debriefs to continuously improve delivery
· Act as the on-the-ground leader during events, troubleshooting and ensuring smooth execution
· Partner with Sales and Marketing to bring event concepts to life and exceed client expectations
Team Leadership & Development
· Lead, mentor, and develop a team of supervisors and front-of-house staff
· Foster a culture of accountability, professionalism, and exceptional service
· Drive team engagement and performance through clear communication and leadership presence
Restaurant Operations Support
· Support the Venue Manager in maintaining service excellence at Doot Doot Doot
· Ensure alignment of service standards between restaurant and events
· Collaborate with the kitchen on menus, service flow, and guest experience delivery
Operational Excellence
· Manage stock control, rostering, payroll inputs, and cost efficiencies
· Maintain strong relationships with internal stakeholders and external suppliers
· Ensure compliance with health, safety, and licensing requirements
· Uphold Jackalope's values of humility, respect, and creativity in all interactions
What You'll Bring
· Proven experience in events operations, premium hospitality, or a similar leadership role
· Strong operational expertise with the ability to manage multiple events simultaneously
· A confident and inspiring leadership style with a passion for team development
· Exceptional attention to detail and problem-solving capability
· Solid food and beverage knowledge; wine knowledge highly regarded (WSET preferred)
· Flexibility to work a rotating roster, including evenings, weekends, and public holidays
Apply now to lead Jackalope's extraordinary events.
Equal Opportunity Employer Jackalope is committed to fostering a diverse and inclusive workplace and welcomes applications from all backgrounds.
· Opportunities for career progression within a growing luxury hospitality brand
· Work across an award-winning events program and hatted restaurant
· Complimentary hotel stays and staff discounts on dining and wine
· Be part of a creative and passionate team shaping premium experiences on the Mornington Peninsula
Apply now to lead Jackalope's extraordinary events.
Equal Opportunity Employer Jackalope is committed to fostering a diverse and inclusive workplace and welcomes applications from all backgrounds.