Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Terrigal
Hotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260
At Crowne Plaza Terrigal Pacific, people are at the heart of everything we do. Located on the beautiful Central Coast, our hotel is known for delivering exceptional guest experiences while creating a supportive and professional workplace for our colleagues.
Our success comes from the dedication and passion of our team. People from diverse backgrounds and experiences who come together with a shared goal — to create memorable guest experiences and a positive team culture.
We believe in celebrating both the small and big moments. From recognising individual contributions to investing in training, development and career opportunities, we are committed to helping our people grow and succeed.
As part of IHG Hotels & Resorts, we are proud to be part of a global hospitality brand that values collaboration, development and doing the right thing.
What You'll DoTraining & Development
Coordinate and facilitate new colleague inductions and onboarding programs
Plan and deliver group training sessions and workshops across departments
Support leaders in implementing departmental learning and development initiatives
Coordinate training schedules, sessions and attendance tracking
Maintain accurate training records and compliance registers
Assist with identifying training needs and supporting capability development across teams
Training Systems & Compliance
Maintain training records within Learning Management Systems and Human Resources systems
Track completion if Onboarding & training
Track completion of mandatory training and compliance certifications
Monitor and report on training participation and completion
Ensure training documentation and reporting remain accurate and up to date
Human Resources Support
Provide general Human Resources administration and coordination support
Assist with employee relations processes, including documentation and meeting coordination
Support recruitment activities including job postings, interview coordination and onboarding
Maintain employee records within Human Resources systems
Assist with colleague engagement initiatives and internal events
Executive Support
Provide weekly administrative and coordination support to the General Manager
Assist with preparation of reports, presentations and internal communications
Support People & Culture projects and operational initiatives
Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.
About You
A strong understanding of Human Resources practices and training & development principles
Experience coordinating or facilitating training, onboarding or inductions is desirable
This role would suit someone early in their Human Resources career, including a recent graduate looking to gain their first role
Strong organisational, planning and time-management skills
Excellent communication and interpersonal skills
Experience using Human Resources systems or Learning Management Systems will be highly regarded
Ability to manage confidential information with professionalism and discretion
Hospitality experience will be highly regarded
Why Join Us?
At Crowne Plaza Terrigal Pacific, our colleagues are at the heart of everything we do. This role offers the opportunity to develop your career in Human Resources and training while working in a supportive team environment within a globally recognised hospitality brand.
You will play an important role in developing our people, strengthening training programs, and supporting a positive workplace culture.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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