Job Title: Customer Service Representative
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As a member of our support services team, you will report to the customer service team lead. Your responsibilities will include managing all customer service inquiries and requests, which may vary from resource reservations to work orders related to maintenance or general knowledge.
Key Responsibilities
* Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts, and locker assignments.
* Administer work orders, including close outs and scanning.
* Handle site office and accommodation room reservations and allocations.
* Manage Engine customer requests, including work order requests and conference room bookings.
* Respond to customer inquiries from walk-ins, phone calls, and emails.
* Create and manage SAP work orders, supporting the SSC planning and scheduling team in O&M and other departmental operations.
* Prepare general reports as required.
* Manage portal content and uploads for the SSC department.
* Ensure compliance with all site environmental health and safety requirements.
* Perform any other reasonable duties as requested.
Qualifications
Minimum Essential
* Experience with SAP
* Proficiency in computer software and applications
* Ability to work with minimal supervision
* Experience working as part of a dedicated team
* Strong communication and interpersonal skills
* Administrative skills
Desirable
* Diploma/Degree in Business Administration or equivalent
* Administrator-level SAP experience
* Records management experience
* Ability to develop innovative solutions
* Experience in writing and developing policies and procedures
Tickets and Licences
* Driver's License
Experience and Skills – Minimum Essential
* 2 to 3 years of experience in a similar role
We offer a competitive benefits package, including a dynamic work environment, opportunities for professional growth, and recognition of outstanding performance. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Pre-employment checks include referee checks, criminal history checks, a medical assessment, and a drug test.
Applicants must be Australian citizens eligible for security and medical clearances applicable to the role.
Amentum is an equal opportunity employer, providing employment opportunities without regard to race, religion, color, sex, gender, national origin, age, veteran status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition, genetic information, or disability.