Customer Care Consultant - multiple positions
Join us as we work to make Tasmania the healthiest island on the planet!
Imagine a health insurer doing more for Tasmanians.
For over 70 years St Lukes has provided health insurance that’s helped Tasmanians. Now we’re also providing a promise: to become the healthiest island on the planet.
This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We’ve already begun, investing in new processes, new products, and new people. We’re focusing on the things that will make a difference locally and leveraging our networks to create change.
The Role
We are looking for charismatic and energetic individuals to join our Customer Care team, with multiple positions available in our newly refurbished Devonport customer care centre, as well as our Burnie customer care centre.
You will be a team player and superior communicator who is friendly, ambitious, and able to clearly articulate our mission, products and services to members and customers. These roles will involve providing high quality phone-based customer services to our members and customers across the full range of our Private Health Insurance products, building positive relationships and providing meaningful assistance to members.
Selection Criteria
- Prior demonstrated experience in customer service and/or call centre position
- Exceptional written and verbal communication skills
- A high level of attention to detail
- Demonstrated ability to solve problems or escalate when required
- Advanced digital competency in a range of programs and member CRM systems
- Professional manner with the ability to work under pressure, effectively managing own workflow with consideration to team requirements
- Self-starter with a strong work ethic
- Demonstrated ability to interact with a diverse workforce and member base
- Strong customer orientation and desire to provide excellent customer solutions
If you were here last week, you might have:
- Responded to member enquiries via phone, email, or through our Customer Care Centre
- Demonstrated empathy and understanding towards customers
- Provided accurate and timely information that is in accordance with the requirements of the Private Health Insurance Act 2007
- Promoted a positive team culture demonstrating initiative and understanding of our expected behaviours
- Continuously maintained a high level of product and service knowledge through self-development and regular training
- Worked closely with other departments to ensure seamless collaboration in supporting our members
- Participated in regular local and state-wide team meetings
- Worked closely with prospective members explaining our value proposition and benefits of our products and services
- Through genuine engagement discussed with our members/prospective members how we can align our services to their personal needs
- Processed work items relating to member interactions and services we provide
What we Offer
- Opportunities for career progression and professional development.
- Excellent employee discounts.
- Opportunity to purchase leave.
- Paid parental leave policy.
- Social events, milestone, achievement, and birthday celebrations.
- The opportunity to work in our newly refurbished Devonport office OR our Burnie office
- Opportunities to work between Devonport and Burnie
- Award winning Learning and Development culture
- Awarded Tasmanian Employer of Choice 2023
How to Apply
To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit
Shortlisting for these positions will begin immediately and may result in the advertisement being closed early so don’t delay your application
To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.
Unlock job insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- Have you worked in a call centre before?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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