* Join a company with dealerships across QLD, NSW, VIC
* Enjoy access to staff benefits including discounts on parts and servicing
* Guaranteed weekly base earnings plus healthy commissions and a car on offer
We are seeking a Service Advisor to join the team at Southport Mazda delivering exceptional customer service and ensuring the efficient coordination of vehicle servicing.
What the role entails:
* Providing the ultimate customer service experience to our clients face to face
* Building and maintaining positive customer and employee relationships
* Maintaining regular contact with our customers to provide updates
* Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
* Handling customer concerns and complaints with prompt solution based outcomes
* Offering accurate estimates for customers requiring additional work or repairs
* Ongoing training and development. If you have the desire to grow we will get you there
What we are looking for:
* Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
* Excellent customer service with well-developed verbal and written communication skills
* A proactive person who presents professionally
* Experience in a department where KPIs are used
* Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
* Ability to sell additional work as required
* Someone who loves a challenge and has a strong focus in customer experiences
Benefits of joining us:
* Embrace development and mentoring from your team, fostering personal and professional growth
* Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
* Exclusive discounts on vehicles, parts and servicing
* Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
* Lifestyle discounts, including Gym memberships and retail discounts
* Paid parental leave to support you and your family
Southport Mazda was established in 1985 and is proud to be supporting the Southport community. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Southport Mazda, we genuinely consider our people to be one of our greatest assets.
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