Customer Success Manager – $1M+ Portfolio | Fully Remote (East Coast Australia) | NFP tech
About the Role
We're looking for a driven and relationship-focused Customer Success Manager to take ownership of a portfolio valued at over USD $1M. In this role, you'll be the trusted partner for our customers. ensuring retention, driving product adoption, and identifying opportunities for expansion.
This is a fully remote position, open to candidates based on the East Coast of Australia. You'll join a purpose-driven, global SaaS company working with clients that are making a difference in the world.
What You'll Be Doing
* Managing a portfolio of high-value customers, building long-term relationships and ensuring ongoing success.
* Driving adoption and usage of the platform to deliver measurable value.
* Owning retention, renewals, and expansion opportunities across your accounts.
* Collaborating cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.
* Running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen.
* Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio.
About You
* You're a natural relationship builder with strong commercial instincts. You love helping customers succeed but also know how to identify opportunities and close the loop when it comes to expansion.
* Proven experience in Customer Success and/or Account Management with retention and expansion targets.
* Comfortable managing a book of business and juggling multiple customer relationships.
* A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.
* Excellent communicator with strong problem-solving and influencing skills.
* Highly organised and adaptable in a fast-paced, remote-first environment.
* Passion for working with nonprofit and purpose-driven customers is a big plus.
* Familiarity with tools like Salesforce, HubSpot, or Outreach would be advantageous.
What's on Offer
* Fully remote role – work from anywhere on the East Coast of Australia.
* Opportunity to own a $1M+ portfolio and directly impact growth.
* Join a mission-driven SaaS company that supports global nonprofits.
* Collaborative, supportive, and innovative team environment.
If you're ready to combine customer success with commercial growth in a role where your work has purpose, we'd love to hear from you.