Service Assurance Specialist1 week ago Be among the first 25 applicantsSymbio is a software company changing the way the world communicates.Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Job DescriptionWe are looking for Service Assurance Specialist to join our Service Delivery & Assurance team in Sydney. Reporting to Service Assurance Team Leader - SDAT, the Service Assurance Specialist is responsible for managing service assurance processes and activities for all Symbio (TaaS) products and services so that Symbio (TaaS) stands ready to add value to our customer relationships in all interactions that we have with them.The Service Assurance team provides support to TaaS Service Providers and their customers for all service assurance enquiries and escalations via phone and ticket.The primary responsibility of this position is to ensure all calls, tickets and escalations from TaaS Service Providers and their customers are actioned correctly and in a timely manner while providing exceptional service and delivery of business objectives.This role requires effective communication and positive engagement with internal stakeholders, external customers & third-party vendors to efficiently resolve incidents and faults.As Symbio offers after hours support for our high-end customer base. This role will require after-hour escalations, on a rotating roster.QualificationsWhat you'll need to succeed:Min 2 years of Telecommunications and/or IT Operational experienceStrong understanding of VoIP/SIP, NBN, Ethernet & Mobile technologies is desiredTertiary education in a related fieldAbility to think logically and critically about a particular problemDemonstrated initiative and customer focus approachWhat's it like to work here?As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.Plus, you’ll enjoy a range of benefits including share options, generous parental leave, regular social events, social clubs and a comfortable, fun and diverse working environment.If this sounds like the next great step in your career, we'd love to hear from you.Apply Now!Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks. No recruiters please.Additional InformationLife at SymbioWe ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTelecommunicationsReferrals increase your chances of interviewing at Symbio by 2xSign in to set job alerts for “Assurance Specialist” roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$110,000.00 19 hours agoSydney, New South Wales, Australia 2 weeks agoQuality Assurance Specialist - Customer Service and SolutionsParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$110,266.00-A$122,058.00 2 weeks agoSenior Resource Coordinator - Assurance - Financial ServicesSydney, New South Wales, Australia 2 weeks agoSenior Analyst | Controls Assurance | SydneyQueens Park, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 1 day agoExperienced/Senior Analyst | IT Audit | SydneySydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 23 hours agoConsultants and Senior Consultants - Technology Assurance - Financial ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWaste Coordinator, Environmental Assurance and Protection - FieldMoorebank, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoConsultant and Senior Consultant - Technology Risk - AssuranceSydney, New South Wales, Australia 2 weeks agoSenior Audit Manager, Funding and Liquidity SpecialistSydney, New South Wales, Australia 2 weeks agoSenior Consultant - Systems Engineering & Safety AssuranceSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 5 days agoRisk & Ethics - Senior Consultant (Independence Office - Assurance)Sydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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