Team Leader - Compliance Building Commission Practitioner Compliance NSW Building Commission Grade : Clerk Grade 7/8 Employment Type : Ongoing, Full-time Location : Parramatta/Sydney This role sits within Building Commission NSW in the Practitioner Compliance directorate. About the team As the Team Leader Compliance, you are responsible for overseeing a group of Assistant Compliance Officers and Compliance Support Officers. Your primary focus is to ensure that compliance and administrative services are delivered accurately and promptly, supporting the ongoing work of compliance teams throughout the directorate. In addition, you provide essential support to senior management, facilitating the effective operation of the unit and contributing to the overall success of compliance activities. Your day-to-day As the Team Leader Compliance, you will be responsible for managing and developing your team to ensure members demonstrate expertise, make sound decisions, and comply with relevant legislation and policy. Timely and accurate delivery of services is a key focus, supporting the broader objectives of the compliance directorate. Key Responsibilities Manage and develop team members to foster expertise, sound decision-making, and adherence to legislative and policy requirements. Ensure that all service delivery is timely and meets organisational standards. Plan and co-ordinate available resources efficiently, ensuring service delivery requirements are met and workload is distributed appropriately. Develop and maintain effective systems, processes, and procedures to support compliance functions. This includes the use of electronic templates, robust reporting mechanisms, and information sharing protocols, all aligned with legislative and policy requirements. -Review, edit, and provide constructive feedback on a range of written material, including Briefing Notes, submissions, reports, and specialist correspondence, ensuring clarity and accuracy. Interpret relevant legislation and assist direct reports in understanding its application within their work, promoting compliance throughout the team. Maintain effective communication networks with key stakeholders, including both government and non-government agencies. Ensure all interactions are timely and conducted in a professional manner. Support the leadership group in human resource matters, including the promotion of a positive workplace culture and the maintenance of a safe working environment. Assist with the implementation of new information technology solutions and adapt to changes in business processes, ensuring the team is prepared and equipped for transition. To be successful in this role you will demonstrate: To be successful in this role, candidates should demonstrate the following capabilities and attributes: Proven ability to lead and manage compliance support functions within a team environment. This includes the capacity to provide guidance, foster collaboration, and ensure the team operates efficiently to meet compliance objectives. Demonstrated skill in communicating effectively with a diverse range of stakeholders. Clear and professional communication is essential for building relationships, sharing information, and achieving shared outcomes. Ability to balance competing priorities and deliver quality, accurate, and timely support services. This is particularly important in a fast-paced, high-volume business unit where demands can shift quickly. Capacity to meet operational and customer needs and expectations while adhering to privacy and legislative requirements. Maintaining compliance and confidentiality is critical in all aspects of service delivery. A current NSW Driver’s Licence is required, along with a willingness to drive as part of the role and travel as needed to fulfil operational requirements. The following criteria is desirable but not essential Previous experience working in compliance, law enforcement or for a large regulatory agency is considered advantageous. Such background can equip candidates with valuable insight and understanding relevant to the demands of the position. What we need from you An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. For any recruitment related queries please contact Afrah, Talent Advisor on afrah.ahmedsaied@customerservice.nsw.gov.au Salary Grade 0708, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, 24th April 2026 (09:00am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process