Europcar is looking for a Customer Service Returns Agent Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Victoria location to join our vehicle returns team. You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing world-class customer service throughout the rental process, including assisting customers in our car parks at the beginning and end of their Europcar experience. Ideal candidates will demonstrate a passion for service and maintain a level-headed approach to daily challenges in a busy customer environment. What we can offer you: Competitive Basic Salary Starting on 6 weeks holiday (including bank holidays), increasing with length of service Pension and a life insurance scheme Enhanced Maternity and Adoption Leave (subject to service and earning qualifications) Discounted car hire rates across our network 20% discount on EE mobile phone contracts Discounted hotel rates through the Accor Group after 12 months service Cycle2Work Free annual eye tests Confidential legal and support services through BUPA Career progression and development opportunities These are part of our current non-contractual benefit offerings Key Responsibilities: Work closely with all staff to ensure vehicles are received and returned in a timely manner. Maintain excellence in customer service and damage standards; achieve all KPIs in these areas. Complete all administration accurately according to operating procedures. Process workshop vehicles following operating procedures. Minimum Requirements: A full, valid, clean driving license with at least 4 years of driving experience. Excellent communication and face-to-face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in working hours, including availability during days, evenings, and weekends, with various shift options. Car rental/sales experience is desirable but not essential; training will be provided. If you believe you have what it takes to succeed as a Car Rental Returns Agent with Europcar, please apply today! Note: Agencies are asked not to send speculative candidates or CVs. The company will not accept terms based on unsolicited applications. About Europcar: Europcar Mobility Group is a global leader with 75 years of expertise in mobility services, operating in over 130 countries with a fleet of more than 250,000 vehicles, including electric options. We serve individuals and businesses with a wide range of rental solutions, from hourly to long-term subscriptions, under brands like Europcar, Goldcar, and Fox-Rent-A-Car.