Help Us Shape the Future of Aged Care
Are you passionate about building meaningful connections and supporting others to succeed? Trilogy Care, one of Australia’s fastest-growing Home Care Package providers, is looking for a Relationship Manager to lead and support our valued network of independent external care coordinators.
This is a unique opportunity for emerging or experienced Aged Care Coordinators who are ready to take the next step in their career - without the demands of direct client care. If you’re feeling the effects of frontline burnout but still want to contribute meaningfully, this behind-the-scenes role offers the perfect balance.
In this role, you’ll play a vital part in strengthening the support framework that enables our coordinators to deliver exceptional care to older Australians. You’ll be making a real impact from a supportive, collaborative space - ideal for those who want to grow, make a difference, and stay connected to their purpose in aged care.
What You'll Do
* Managing a portfolio of established aged care coordinators, keeping them engaged, satisfied, and active
* Be the primary point of contact and trusted advisor for our aged care coordinators beyond their onboarding phase
* Building strong, trust-based relationships through proactive communication and regular check-ins
* Supporting aged care coordinators to deliver exceptional client care by providing guidance, resources, and problem-solving
* Coordinating across internal teams to ensure our aged care coordinators needs are met seamlessly and efficiently
* Monitoring satisfaction, retention, and referral activity to keep a pulse on the success of their coordination business
* Proving established client referrals to our aged care coordinators
* Identifying and addressing risks, inefficiencies, or challenges early
* Providing feedback and insights that help improve the overall relationship management function
What You’ll Drive
* Satisfaction, retention, and referral outcomes
* Transparent, solution-focused communication with our aged care coordinators to support their coordination business
* Fast and effective resolution of partner issues by collaborating across Care, Accounts, Support, and Compliance teams
* Education and troubleshooting to help our aged care coordinators adopt best practices
* Clear reporting on aged care coordinators performance and trends
* A feedback loop that strengthens Trilogy Care’s processes and aged care coordinators experience
* Representation of Trilogy Care’s commitment to service excellence and integrity in every interaction
What You’ll Bring
* Experience as an aged care coordinator, assessor, support worker or ageing related role (preferred)
* Knowledge of the Support at Home Program changes (preferred)
* Understanding the importance of relationship management/support, aged care coordination or stakeholder engagement
* Knowledge of aged care sector, specifically Home Care Package exposure and understanding
* Excellent communication skills with the ability to build rapport, trust, and influence
* Attention to detail and ability to monitor KPIs, risks, and improvement opportunities
* A balance of empathy and commercial awareness to deliver partner success and business outcomes
* Familiarity with CRM systems (Zoho preferred)
Trilogy Care Benefits
* Expansive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
* A vibrant team culture and regular social events
* Career mapping and progression opportunities across all departments
* Salary packaging to boost your take-home pay
* Access to Fitness Passport to support your health and wellbeing
* EAP support for you and your immediate family
* Extensive employee discounts on groceries, fuel, utility bills, wellness and more
* Stability in a supportive, engaging, and consistent work environment, with guaranteed weekends off
Unlock your Potential with Trilogy Care
Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team! Whether you're in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing.
Please note:
Applicants must have full Australian work rights
A police check and declaration of prior professional conduct are required for this role
We appreciate the interest of recruitment agencies, but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.