About the Role
As AWC enters an exciting new phase, we are seeking a talented and motivated professional to play a key role in our Philanthropy Operations team. Reporting to the Senior Systems and Data Analyst, this role is ideal for someone with hands‐on CRM experience who wants to grow their skills in data and systems management. It is well suited to a technically minded candidate with strong attention to detail and Salesforce experience – the role offers the opportunity to build capability in CRM administration, data quality and reporting. You will be supported to grow your technical skills while contributing to the smooth running of AWC's fundraising systems and processes. This position performs a broad range of data and systems duties, supporting fundraising operations for AWC.
Duties
* Provide programmatic support in the areas of CRM database management, donor relations, gift administration, stewardship, event management and communications.
* Ensure compliance with all data privacy requirements.
* Provide ongoing data audits and cleansing to ensure datasets are maintained accurately.
* Support the data management associated with the processing of gifts and other income.
* Support the marketing and communication of AWC and fundraising through accurate and appropriate data segmentation, analysis and distribution list production.
* Ensure that AWC's online fundraising system is maintained and functional.
Critical Competencies
* A passion and curiosity for change: including comfort with ambiguity, challenging the status quo, and a commitment to quality.
* Getting things done: strong planning and organisational skills, including a demonstrated ability to prioritise and execute a number of tasks efficiently.
* Working with people: strong communication and interpersonal skills, including the ability to establish and maintain relationships with a diverse range of stakeholders.
* Proven data management skills: a solution‐focused strategic thinker with data and/or tech experience, exceptional attention to detail, and demonstrated experience working with CRM data (fundraising or similar), with an interest in developing deeper systems and data management skills.
* Proven competency in a range of IT skills/toolsets: including data maintenance, database queries, Mailchimp (or similar platform), complex Microsoft Excel spreadsheets and other components of the Microsoft Office suite.
* Strong written and verbal communication skills: critical thinker with proven analytical abilities, strong written and oral communication skills.
* Administration/compliance: demonstrated ability to comply with organisational policies and standards as well as industry regulations and guidelines (including data privacy and cyber security).
Qualifications
* Undergraduate degree in a relevant discipline, or commensurate experience (preferably in a fundraising, data analysis, or CRM software support context).
Pre‐Employment Requirements
* Current National Police Clearance, or willingness to obtain prior to commencement.
* Valid Australian working rights.
Location
This role is available to candidates located in Melbourne, Sydney, or Perth.
Equal Opportunity Statement
AWC is a welcoming and inclusive organisation that invites individuals from diverse backgrounds, such as those who identify as First Nations and Torres Strait Islander, individuals with disabilities, the LGBTIQA+ community, neurodivergent individuals, and those from different cultural and linguistic backgrounds, to apply for the opportunity. AWC values and is dedicated to fostering an inclusive environment where everyone feels comfortable to be themselves, and where a range of perspectives, cultures, and voices are respected and recognised as a key part to the success of AWC. To be eligible for consideration, applicants must also have the right to live and work in Australia.
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