**About the company**:
As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. A great opportunity for a Contact Centre professional to join a large Federal Agency in a reporting and analytical capacity.
**About the role**:
- Providing detailed technical, professional, policy and operational support in relation to complex problems.
- Summarising and presenting complex data outputs using story telling techniques.
- Providing analytics and insights into operational performance and customer contact behaviour.
- Reporting and analysis to provide intelligence into contact centre trends and performance.
- Assessing impact of demand on the agency environment to inform forecasting and improve performance.
- Manipulating, presenting and analysing data.
- Creating and drafting high level correspondence and reporting documents.
**About you**:
- You will have strong analytical and reporting experience.
- You will ideally have experience working in customer service or contact centre environment.
- You will have strong stakeholder engagement skills.
- You will have intermediate to advanced IT skills.
- You will have high attention to detail and have high levels of data accuracy.
- You will have strong communication skills - both written and verbal.
**Benefits**:
- ASAP start pending Federal Police Check
- 12-month temporary assignment
- Full time hours Monday to Friday
- Gold Coast location
- $60.26 per hour + super