Overview
MMBL Business Partner - Karachi
* MMBL Business Partner will serve as the dedicated banking support liaison for Enterprise Business regional teams (North, Central-A, Central-B/C, and South). This role ensures seamless coordination between JazzCash Enterprise Business Development teams and MMBL Banking Operations, enabling faster onboarding, improved operational visibility, and quicker go-to-market execution for new partners.
* The primary purpose of this role is to provide comprehensive bank-related support covering partner onboarding (KYC, account opening, agreement alignment), operational issue resolution, settlement transparency, reporting enablement, and troubleshooting of bank-driven operational challenges (including Dost App issues, documentation gaps, and workflow delays).
* The incumbent will be fully embedded in the Regional Enterprise Business premises, acting as the bridge between Banking Operations and Regional BD teams, removing friction, enabling faster TATs, and enhancing the overall partner experience.
What MMBL Business Partner - Karachi does
1. 1. Partner Onboarding & KYC Facilitation (Core)
* Lead and facilitate end-to-end onboarding for Enterprise partners, including:
* KYC checks, documentation collection, and validation
* Account opening coordination with MMBL branches
* Agreement alignment and routing for signatures/approvals
* Ensure onboarding files are complete, compliant, and processed within agreed SLAs.
* Provide proactive guidance to regional BD teams on documentation standards and bank requirements.
2. 2. Banking Operations Support for Enterprise Partners
* Act as the first-line support for all bank-side operational matters impacting enterprise clients.
* Coordinate with MMBL Operations, Branch Banking, and Compliance teams to fast-track issue resolution.
* Enable visibility into settlement status, disbursement flows, and reconciliation updates.
* Work closely with regional teams to troubleshoot issues related to Dost App usage and access, portal rights/permissions, account operations and transaction limitations, delays in settlements or reporting gaps.
3. 3. Reporting, Settlement Visibility & Operational Insights
* Ensure partners and BD teams receive timely access to settlement reports, transaction summaries, and reconciliation updates.
* Dispute or exception reporting.
* Enable structured reporting formats to reduce manual follow-ups and operational overhead.
* Identify recurring operational issues and work with central operations teams to develop permanent fixes.
4. 4. Cross-Functional Coordination (Bank