Join the Excellent Ocean Road Coast and Parks Authority as a Customer Service Officer - Kennett and Wye River.
The Great Ocean Road Coast and Parks Authority is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia’s most breathtaking and culturally significant coastal regions.
The Authority will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline.
The Customer Service Officer is accountable for excellent service and customer satisfaction at the Caravan Park/s, including accommodating or assisting with customer needs and guest requirements.
Purpose of the position
The Customer Service Officer is responsible for assisting with the day-to-day front-of-house reception duties of the Caravan Parks.
- Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be required.
- Dealing with customer correspondence and enquiry via email and phone.
- Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, on-line and in person.
- Advising management of customer issues as soon as able and in the format directed by the Park Managers to ensure an efficient and timely transfer of information.
- Provision of a friendly, efficient and empathetic customer service ‘face’ to the customer.
- Handling cash sales for kiosk items, souvenirs, tour bookings or other transactions as required (if applicable to specific Caravan Park).
Qualifications And Experience (preferred)
- Practical administrative skills and customer service experience in a hospitality or retail environment involving front of house duties.
- RMS booking software experience.
Knowledge And Skills
- Excellent oral and written communication skills, including an ability to communicate with people across a broad range of backgrounds.
- Demonstrated ability to work as part of a team.
- Proactive approach to problem solving.
- Excellent time management and organizational skills.
Special Characteristics
- The Caravan Park (Kennett River) operates all year-round and rosters will include working during school holidays and include weekend work and working on Public Holidays.
- Whilst the employee will generally work in one location, they may be required to work in any location for short periods of time to cover absences of other personnel.
Applications Require
- A current resume.
- Cover Letter.
Terms and conditions of employment
- Provide a National Police Check Certificate.
- Obtain a Working with Children Certificate.
- Provide evidence of Australian Work Rights.
- Hold a current Australian Driver’s License.
Job Type: Full Time, $30 per hour base, plus penalty rates. Applications closing on 15 October 2025, 09:00 AM.
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📌 Customer Service Officer - Kennett and Wye River
🏢 Great Ocean Road Coast and Parks Authority
📍 Wye River