Claims Service Consultant Level 1 – Allianz Australia
About the Role
Compassionately manage a high volume of inbound and outbound calls in a dynamic, team-oriented environment, ensuring each interaction is handled with care and efficiency. Manage a portfolio of fleet claims, applying thoughtful decision-making throughout the lifecycle of each claim. Build and nurture strong, respectful relationships with internal colleagues and external partners, always striving to deliver the most supportive outcomes for our customers. Deliver warm, responsive customer service with empathy and professionalism while contributing positively to a cohesive and collaborative team environment. Uphold regulatory standards with integrity and attentiveness, responding to customer needs in a timely, solution-focused manner aligned with AAL phone expectations.
About You
Demonstrated experience in motor claims within a call-centre environment, with added value from exposure to commercial, complaints, and fleet claims. Confident communicator managing a volume of inbound and outbound calls with empathy and care for customers. Skilled at building positive relationships with insurance brokers and navigating customer needs with professionalism, and comfortable using a range of digital tools, systems, and reporting platforms. A passion for leveraging emerging technologies to stay ahead in a fast-changing digital world. Confident in managing multiple tasks across various systems and product disclosure statements (PDS), ensuring accuracy and timeliness. Detail-oriented and organized, with the ability to interpret complex information, make thoughtful decisions, and support ongoing professional development through portfolio submissions.
Key Responsibilities
Managing calls
Portfolio management
Delivering customer service
Key Strengths
Motor claims experience
Empathetic communication
Relationship building
Digital tools proficiency
Attention to detail
Adaptability
Benefits and Perks
Inclusive culture and supportive team environment. Flexible work-life balance with remote work options and workplace adjustments. Career development through mentoring, development and global mobility opportunities, including access to over 10,000 learning resources. Financial and well-being perks such as discounts on Allianz products, retail, tech and travel, financial wellness initiatives and the Employee Share Purchase Program.
Equal Opportunity Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristic protected under applicable local laws and regulations. All applications will be considered on the basis of merit, ability and the best fit for the role.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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