Job Description:
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Consultant. This role is based in Port Melbourne, Victoria, and involves providing exceptional phone and email support, sales, and customer service.
As a key member of the Customer Service team, you will be responsible for handling inbound calls and emails from commercial and residential customers, making outbound calls to promote products and services, resolving customer queries efficiently and accurately, scheduling services for residential customers, converting inquiries into sales opportunities, collaborating with colleagues, meeting KPI targets, and maintaining accurate customer records.
This is an excellent opportunity for someone looking to start or advance their career in customer service, with full training provided. We value teamwork, professionalism, reliability, and punctuality, and we offer a strong work-life balance culture.
Required Skills and Qualifications:
1. Experience in customer service or call centers
2. Residency in Port Melbourne, Victoria (required)
3. Strong verbal and electronic communication skills
4. Ability to work calmly under pressure and multitask
5. Proven problem-solving abilities
6. Teamwork skills
7. Professionalism, reliability, and punctuality
Benefits:
1. Strong work-life balance culture
2. Employee Assistance Program (EAP)
3. Discounted pest services
4. Employee referral program
5. Cash incentive and bonus programs