1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Description
CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Australia.
Description
CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Australia.
You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.
This full-time role offers a hybrid work arrangement, combining the best of both worlds with time split between our Melbourne office and your home.
Role Overview
As a Customer Support Representative, you'll be at the forefront of providing exceptional support for CoinJar's innovative products, ensuring a positive experience for our diverse customer base. Your customer-centric approach and strong empathy will be key in this pivotal role.
* Deliver excellent customer service primarily through web-based tickets
* Process customers' financial and identification information in a professional and compliant manner
* Identify and escalate priority issues to relevant teams
* Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
* Contribute towards CoinJar's self-service options e.g. internal and external knowledge base articles and status page
* Analyse and resolve key client issues promptly
* Maintain high customer satisfaction through timely and professional responses
Requirements
Essential
* Minimum 2 years experience supporting users of a software platform or as a web3/crypto community manager
* Basic understanding of cryptocurrency and blockchain technology
* Experience using cryptocurrency exchanges or wallets
* Proficiency in using customer support software and tools
* Excellent written and verbal communication skills
* Strong attention to detail and accuracy in handling customer information
* Exceptional time management and organisational abilities
* Robust problem-solving and troubleshooting skills
* Ability to simplify complex technical concepts
* Capability to thrive in a fast-paced environment with high inquiry volumes
* Adaptability to learn new technologies and stay updated on industry developments
* Must be authorised to work in Australia
Desirable
* Familiarity with common cryptocurrency issues (ie. fee sizes, transaction delays)
* KYC/AML experience
* Knowledge of compliance and security protocols related to cryptocurrency
Benefits
* Work from home days
* Training & development
Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions.
Apply now to embark on an exciting career in the rapidly evolving world of digital currencies
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at CoinJar by 2x
Get notified about new Customer Support Representative jobs in Melbourne, Victoria, Australia .
Melbourne, Victoria, Australia 4 days ago
Customer Support Agent, Tier 1 (Saturday to Wednesday)
Customer Support Agent, Tier 1 (Saturday to Wednesday)
Melbourne, Victoria, Australia 2 weeks ago
Cremorne, Victoria, Australia A$65,000.00-A$75,000.00 12 hours ago
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia A$35.00-A$36.00 5 days ago
South Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 4 days ago
Customer Service Representative - July 2025
Melbourne, Victoria, Australia 1 week ago
Springvale, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 5 days ago
Home Services Customer Solutions Coordinator - Services
Southbank, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 month ago
Lyndhurst, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 3 weeks ago
Sunshine West, Victoria, Australia 1 week ago
Moorabbin, Victoria, Australia 1 month ago
EverWell - Customer Support Specialist - 12month Fixed Term (Remote, Australia)
South Yarra, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 1 week ago
Caulfield South, Victoria, Australia 6 hours ago
Mulgrave, Victoria, Australia 1 month ago
Dandenong, Victoria, Australia 6 days ago
Collingwood, Victoria, Australia 1 week ago
Box Hill, Victoria, Australia 3 weeks ago
Sunshine West, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 8 months ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr