Job Title: Technical Support Specialist
This role is for an experienced Technical Support Specialist to join our organization. The successful candidate will provide technical support for a fleet of assets and assist with technology refresh and uplift activities.
Key Responsibilities:
* Provide technical support for desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment, and technology assets.
* Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
* Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
* Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
* Assist with technology support and technical specifications for BAU and project related activities.
* Participate in the implementation of technology refresh and technology uplift activities.
* Undertake on-call duties, overtime, and work outside normal business hours.
* Travel intra and inter-state as needed.
* Possess a current open Queensland C class driver's licence.
* Participate in deployments and 24/7 roster during emergency and major incident events.
* Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).
Required Skills and Qualifications:
* Minimum of 3 years' experience in an enterprise-scale ICT services environment.
* Knowledge of ITIL framework.
* Knowledge of mobile device technologies.
* Knowledge of Windows Server 2008 and above.
* Knowledge of Windows 7 SOE and above.
* Knowledge of ITSM tool management for IT service delivery.
Benefits:
* The opportunity to work with a large government agency in Brisbane.
Others:
* Shift work may be required.
* Ability to travel within Australia is essential.