About your new Company:
We are proud to partner with a prestigious ground transport company that has recently celebrated over 100 years of business.
They are committed to offering excellent service to their client base, offering professional development to their staff, an amazing company culture, and much more!
About your new role:
This amazing, newly created role involves leading a team of 7 direct reports and reporting directly to the dynamic, supportive CEO.
You will be responsible for ensuring the customer delivery focus continues to be second to none.
Some key responsibilities will include:
Working closely with the CEO, taking the strategic direction and ensuring delivery.Overseeing the end-to-end service delivery function, ensuring that company standards are being met.Ensuring efficient work allocation and resource management for smooth and superior service execution.Resolving any issues in a proactive, professional, and timely manner.Building strong relationships internally to foster a high-performing and collaborative culture.Creating and implementing strategic initiatives to enhance the customer and service experience.Leading and managing a multi-vertical team and ensuring alignment with company goals and strategy.About you: Proven experience in managing multi-function teams.Excellent time management skills and ability to manage conflicting priorities.Superior communication skills, both written and verbal, connecting with a variety of stakeholders.Proven experience in the Service Delivery Industry.Confident and analytical in approach.Strong decision-making skills.What's in it for you: Key role on the Senior Leadership Team to develop as your own.Dynamic and forward-thinking company with proven career progression.Excellent salary on offer.Company culture that is second to none.New, modern offices in Waterloo.If this sounds like the role for you, hit 'APPLY NOW' or contact Julie Luszczynski via ****** or 0483 945 776 for further information or a confidential conversation.
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