- Family owned and operated Pub Group that is a favourite with the locals!
- Opportunity to progress across multiple locations in Victoria
- Must have valid RSA & RSG
ASSISTANT VENUE MANAGER
PAKENHAM
$75-80K + Super
CAREER PROGRESSION | GREAT WORKPLACE | FREE PARKING
Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venue.
Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service.
This is a growing business with amazing opportunities to lead a team and enhance the customer experience.
Responsibilities
- Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
- Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Train, schedule, and support gaming staff to deliver outstanding customer service.
- Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Provide exceptional support to the leadership team.
- Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support the Venue Manager in maintaining inventory and ordering supplies as needed.
- Demonstrate a proactive approach to problem-solving and conflict resolution.
- Ensure that the Hotel's reputation for excellence is upheld at all times.
Requirements
- Proven experience in managing gaming facilities or equivalent gaming experience.
- Must possess all required licenses (RSA, RSG Modules )
- Amazing food and drinks knowledge.
- Strong leadership and communication skills to effectively manage staff and interact with guests.
- Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of local regulations and laws related to gaming activities.
- Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
- Prior experience in the hospitality industry or a similar role is a plus.
Company Benefits
- Opportunity to work with a well-known, family owned business
- Career progression across multiple venues in Victoria
- Free on site parking
- Free staff meals on shift
- Community and family focused culture
Want to know more?
Up for the challenge?
Apply Now!
Job Reference: 212683
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Amanda Dark on adark@frontlinehospitality.com.auquoting the reference number above, or check out our website for other available positions.
www.frontlinehospitality.com.au
Consultant
adark@frontlinehospitality.com.au
Reference number: 212683
Profession:Hospitality & TourismManagement
Company: Frontline Hospitality Melbourne East
Date posted: 26th Aug, 2025
Required Skill Profession
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