Make a Difference, Every Day - Multiple opportunities to join one of Australia's biggest banks based in Ipswich
(Digital & Phone) - Multiple Opportunities
Are you passionate about helping people?
Do you thrive in a fast-paced, collaborative environment where your contributions directly impact customer satisfaction?
If so, we're looking for enthusiastic and dedicated Customer Service agents to provide exceptional support to customers through both digital channels (messaging, email) and over the phone.
This is your chance to be the voice of the brand, connecting customers with the solutions they need and provide exceptional customer experience.
What you'll be doing:
* Be the friendly, helpful voice (or keyboard) that guides customers through their banking journey.
* Tackle inquiries with confidence, providing accurate information and efficient resolutions.
* Use your excellent communication skills and empathy to build lasting relationships with customers.
* Educate and encourage customers to utilise self-service and digital channels, making their lives easier.
Why you'll love this opportunity:
* Know that you're making a real difference in a customers' financial well-being.
* Enjoy a fast-paced, supportive team environment where you'll learn and grow.
* This is a 3-month contract with a genuine opportunity for extension based on performance and business needs. This is a fantastic way to get your foot in the door with a leading financial institution
* Be part of a company that values collaboration, innovation, and a commitment to our communities.
* Solid hourly rate, penalties for overtime and friendly working hours and work from home flexibility after training.
Who we're looking for:
* Customer service minds that are passionate about helping people
* Excellent communication skills (written and verbal).
* A positive attitude and a genuine desire to help others.
* Strong computer literacy and the ability to navigate multiple systems
* Resilience and adaptability in a fast-paced environment.
* Experience in a contact centre environment (preferred, but not essential).
* Customer service experience is preferred but not essential.
* Full working rights for the duration of a 3 month contract.
Ready to Join the Team?
If you're a motivated and customer-focused individual looking for a rewarding opportunity, we encourage you to apply Click the "Apply Now" button below to submit your application.
We have multiple opportunities available, so don't delay