About the Role
As a pivotal leader within our Solutions Engineering team, you will be responsible for guiding a growing team of experts through both pre-sales and post-sales phases. This involves supporting enterprise clients and delivering impactful AI agent implementations.
This role is ideal for someone ready to step beyond senior individual contributor work into a strategic leadership position that shapes team culture, scales processes, and drives delivery.
Your Key Responsibilities
* Lead day-to-day operations of the Sydney Solutions Engineering team, including project oversight, cross-functional alignment, and knowledge sharing.
* Support pre-sales and post-sales activities, guiding customer engagements from discovery to successful AI agent implementation.
* Serve as a technical and strategic mentor, ensuring consistent upskilling and alignment across the team.
* Onboard new team members and develop structured onboarding processes to scale the SE team effectively.
* Act as the go-to pulse-check for team health and delivery cadence - proactively resolving blockers, balancing workloads, and reporting operational status.
* Drive hands-on impact by joining key customer projects, accelerating implementations and technical success.
* Coordinate with leadership to help prioritize projects and improve internal tooling, processes, and delivery frameworks.
* Conduct weekly team check-ins and foster a culture of support and excellence.
Required Skills and Qualifications
* 5+ years in solutions engineering, technical consulting, or forward-deployed engineering, especially in automation, AI, or SaaS environments.
* Proven leadership experience, including team mentorship, reporting, and operational oversight.
* Expertise in AI agents, automation platforms, or workflow orchestration. Experience in both pre-sales and post-sales contexts is highly valued.
* Strong technical fluency with Python, APIs, and LLM prompting - able to handle implementations hands-on and troubleshoot efficiently.
* A collaborative, customer-first mindset, with exceptional communication and problem-solving abilities.
* Ability to translate complex technical concepts into strategic value for business stakeholders.
* Comfort working in a fast-paced, high-growth startup environment with rapidly shifting priorities and team dynamics.
Benefits and Perks
* 4 Weeks Annual Leave – Take time to recharge with 20 days of paid vacation.
* ESOP – Employee Stock Ownership Plan so you can grow with the company.
* AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills.
* Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent.
* Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag.
* Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches.
* Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter.
* Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates.
* Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program.
About Us
We empower anyone to delegate work to the AI workforce, building a new type of automation platform for creating and using AI agents that can replicate human quality work, decision making, and collaboration.
We are scaling fast to meet unprecedented customer demand, requiring exceptional talent to help us grow. If you're ready to be part of a trailblazing company at the forefront of AI, this is the place for you.