Digital Channels Specialist
We're seeking a skilled Digital Channels Specialist to help refresh and sustain our online presence.
* Create, test, edit, publish, and maintain digital-first content (text, imagery, video, resources) for our website, ensuring it's accurate, consistent, and easy to manage with clear templates and standards.
* Apply plain-language, accessibility, and usability practices across content and components, supporting an inclusive experience that meets government web standards.
* Monitor search analytics and user behavior to identify improvements to information architecture, readability, and engagement - then act on those insights.
* Coordinate publishing with subject-matter experts and partners, resolve technical/content issues, and document workflows for version control and review cycles.
* Contribute to the project's delivery - supporting user testing, content development, and post-launch enhancements - so the site remains current and sustainable.
The ideal candidate will have:
* Experience in creating and maintaining digital content, including text, imagery, and video.
* Knowledge of plain-language principles, accessibility guidelines, and usability best practices.
* Strong analytical skills, with the ability to interpret data and make informed decisions.
* Excellent communication and collaboration skills, with the ability to work effectively with stakeholders and partners.
* A keen eye for detail, with a focus on quality and accuracy.
We offer:
* A dynamic and supportive team environment.
* Ongoing training and professional development opportunities.
* The chance to work on exciting projects that make a real impact.
How to apply:
* Submit your resume and a cover letter outlining your relevant experience and qualifications.
* Participate in a panel interview, where you'll have the opportunity to showcase your skills and fit for the role.