Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by ourTrue Performance System- a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.Why join Brennan True performance for our customers starts with a true belief in our people. It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including:Training and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn environment that embraces learning and developmentThe Role As a Service Delivery Manager you will be assigned a patch of larger, strategic, clients to work jointly across with an Account Manager/ BDM where you will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist network consultancy, be "application aware" and assist with uncovering growth opportunities with the client through new or product upgrades. A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives. The role is based in Brisbane.Your Responsibilities Include But Are Not Limited ToPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Risk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementDriving future technology roadmaps for the clientBe recognised as a subject matter expert in Service Management OperationsContinuously improve operations and client engagementDrive operational efficiency initiatives eg Self Service portal adoptionCustomer Satisfaction (measured by NPS)Assist in development of ITIL Aligned Service ProcessesContinual Service Improvement Plans (CSIP) for client patchWhat skills and experience you will bring to the teamMinimum of 3 years' work experience in a senior Service Management or Customer roleITIL Service Management accreditationStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in negotiation, organisation, and time managementAbility to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement lifecycle for customersAbility to manage and implement change - change agent and ambassadorNOTE: As part of our hiring process, you will be required to undertake a National Criminal History Check.Brennan is an equal opportunity employer.#J-18808-Ljbffr