Technical Support Lead
Working closely with the wider Regional Team, INEOS Grenadier Retailers, Customers in Region and Global Technical Team, the Technical Support Lead will be responsible for day-to-day vehicle support, from a Technical Service perspective, whilst ensuring the vehicle uptime remains the key focus, and partners are enabled to support customers in the very best way.
This role is a Field-based role with expectation to attend the office when required and based on workload.
Key Responsibilities
* Keep the customer at the centre of all activities and decisions.
* Work closely with Aftersales and Technical Service Engineering teams to implement effective cross‐functional processes.
* Conduct field visits to retailers and customers, including support for events and collaboration with the Hambach assembly plant.
* Analyse root‐cause issues to improve vehicle quality and reduce claims and repeat repairs.
* Manage warranty activities, including Prior Work Approval (PWA) sign‐off in line with policy.
* Liaise with head office technical teams to identify risks, improvements, and opportunities to enhance the vehicle and customer experience.
* Support workshops and repairers using a "fix once, fix first" approach to improve repair efficiency.
* Deliver technical training to technicians both onsite and at head office facilities.
* Provide alternative customer support solutions where network coverage is limited and identify network gaps.
* Contribute to short‐and long‐term service fixes and early vehicle development to ensure permanent engineering solutions to customer concerns.
Qualifications
* Significant (8-10yrs) Aftersales and Technical service and support experience, which could include either at a vehicle manufacturer or wider motor trade experience.
* Recognisable Master technician qualification or experience‐based equivalent from BMW (or equivalent).
* Automotive service background preferred, with strong diagnostic and analytical capability and flexibility to manage a broad remit.
* Proficient in technical and aftersales tools, diagnostics, and best‐practice repair strategies.
* Excellent stakeholder engagement, with the ability to train, coach, and share expertise.
* Comfortable working across office and field environments with a strong customer‐focused service approach.
* Strong internal and external customer service and relationship‐building skills.
* Clear and effective communicator.
Job Details
* Location: Melbourne, Australia
* Discipline: Other
* Type: Full-time
* Business: INEOS Automotive
* Posted: 13 April 2026
* Requisition ID: 7B40B75A6B
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