We are looking for an experienced Showroom Lead to join our Perth team in a full-time capacity. Reporting directly to the Head of Sales and the Retail Operations Manager, you will be responsible for managing the end-to-end showroom experience whilst growing our Trade, Sales, and Service Strategy within the ABI Interiors' Perth Showroom, located in the Home Base Centre, Subiaco WA.
What you will be doing:
* Supporting customers throughout the design journey, from initial consultations to creating design presentations, guiding them through product selection, and providing project quotes.
* Work to grow and maximise sales, leads, and opportunities.
* Assist in driving sales while maintaining ABI Interiors' design ethos and overarching desire to assist clients in their selection process.
* Ensure all customers receive expert advice and unparalleled service via phone, email, and in person.
* Mitigate customer escalations and work with stakeholders to improve processes and avenues of resolution.
* Proactive and professional collaboration with all internal and external stakeholders.
* Develop and maintain client relationships and identify potential leads or opportunities, focusing on building longstanding relationships.
* Monitoring team performance, identifying areas for growth, and implementing improvement plans.
* Preparing monthly reports on sales, leads, customer retention, and conversion, and adjusting strategies to achieve targets.
* Representing the brand at meetings, industry events, and marketing initiatives to strengthen our presence.
* Attend client meetings and industry networking events, as required.
About you:
* Proven leadership skills in a luxury retail or showroom environment. Available to work to maximise the ABI Interiors experience over 7 days in various locations where required.
* Strong understanding of the design industry with related qualifications or experience.
* Highly developed organisational and communication skills.
* Confidently engage in proactive and professional collaboration with all internal and external stakeholders.
* Demonstrate strategic leadership, operational efficiency, and a strong customer-first approach while optimising workflow and business outcomes.
* Bestow a positive, proactive attitude combined with a commitment to continuous learning and curiosity.
* Excellent interpersonal skills and experience coaching a team.
* Work well independently with a willingness to take initiative.
* Embody a positive teamwork outlook and collaborative attitude.
* Experience working with a range of IT applications, CRM, and POS software.
* Available to work a rotating roster, including some weekends.
What we can offer you:
* Work-life balance.
* Daily onsite breakfast.
* Opportunity to connect with your team and the wider ABI Interiors team through social events, team-building activities, and a collaborative working environment.
* Opportunity for progression.
* Market-leading parental leave policy.
If this sounds like your ideal role, we'd love to hear from you Please apply with your resume and a cover letter.
About ABI Interiors:
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.
Today, we pride ourselves on designing and developing a comprehensive range of everyday-use products. These products include (not exclusively) bathroom, kitchen, household, residential, and commercial fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.
Our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience.
Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that by enriching spaces we can enrich lives.