Job Description The role: Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously. Participate in training and development programs to enhance skills and capabilities. Promote Accor Loyalty programs Recognizes Loyalty members as Royalty! Promote and up-sell hotel facilities through strong product knowledge. Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys. Maintain procedures in relation to credit and cash transactions and accounting documentation. Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction. Guest services: Valet parking, assistance with luggage, booking activities