Systems Development Manager, Region Services
Job ID: 3147063 | Amazon Support Services Pty Ltd
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit https://www.agsva.gov.au/.
The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We're creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence.
The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams.
This is an opportunity to make a lasting impact on Australia's digital future. You'll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We're committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia?
Key job responsibilities
* Develop and deploy operational tools to automate processes and reduce operational overhead
* Hire, develop, and mentor team members
* Work with other engineers to build and manage massively scaled services
* Work with other engineers to diagnose and resolve customer issues
* Track the health of our services, identify and fix problems on complex systems with massive scale
* Collaborate with some of the leading minds in distributed systems
* Participate in 24/7 on‐call rotation to troubleshoot high severity issues
Technical skills – Linux
* Various distros and their corresponding package management tools
* Permissions and permissions management
* System logging and auditing
* Log parsing using grep, awk, sed, cut, tr, etc
* Remote access via ssh
* Knowledge of procfs & sysfs
* Linux tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
* System monitoring tools (top, *stat tools, etc)
* DNS and tools (bind, host, dig, nslookup, etc)
* Runlevel management tools (systemd, rc.d, inittab, chkconfig, etc)
Technical skills – Development tools
* Git (or other CM tools)
* Agile development
* CI/CD or development pipelines
A day in the life
In this role, you will collaborate with Product Teams to design solutions that make efficient use of resources and technologies. You will bring a detail-oriented approach and excellent problem-solving abilities, backed by a deep understanding of distributed system design and delivery. Your contributions will leverage cross-functional business and technical skills, assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, making tradeoffs, and balancing business needs with technical constraints.
You will drive engineering deliverables through influence rather than authority, manage repair requests in a high-volume environment, and respond to high-severity events. Regular presentations to senior leadership will require you to synthesize problems and solutions into a simple and consumable manner. Additionally, you will be responsible for data collection, analytics, and dashboard creation to help others identify the best paths for business improvement.
Basic Qualifications
* 5+ years of managing system or software development teams experience
* 7+ years of relevant hands‐on systems engineering and administrative work in networking, storage systems, operating systems experience
* 7+ years of leading the definition and development of multi‐tier web services experience
* Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
* Experience partnering with product or program management teams
Preferred Qualifications
* Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
* Knowledge of systems engineering fundamentals (networking, storage, operating systems)
* Experience with AWS platforms, services, and design patterns
* Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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