Customer Service Representative
Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced environment where no two days are the same?
Look no further! We have an exciting opportunity for a dedicated and hands-on customer service professional to join our team.
As a Customer Service Representative, you will play a vital role in providing outstanding service to our clients. Your excellent communication skills, attention to detail, and problem-solving abilities will ensure that every interaction is a positive one.
Key Responsibilities:
* Welcoming clients and managing their experience for optimal outcomes
* Scheduling and confirming appointments for our clients
* Providing administrative support to our Clinicians (Audiologists/Audiometrists)
* Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
* Managing the clinic phone line and shared email inbox
* Billing our clients correctly and taking a range of payments
* Learning and competently using a range of software and applications
What You Need:
* Prior experience in face-to-face customer service and/or administration role
* A passion for delivering an amazing client experience
* Great communication and active listening skills
* Resilience, self-motivation, and lots of energy
* Excellent organisational and time management skills
* Ability to work autonomously and effectively within a team
* Focus on results and the best possible outcomes for both our clinic and our clients
* Intermediate computer skills
* An interest in learning about features and basic repair/maintenance of hearing aids
What's In It For You:
* Competitive remuneration package including base salary plus monthly performance bonuses
* Salary packaging options
* Uniform Allowance
* Paid Parental Leave
* Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
* Generous employee discounts on Sonova Products for yourself and your family
* Online Wellbeing Centre & Employee Assistance Program (EAP)
* Access to the LinkedIn Learning Platform
* Opportunity to grow and develop in your role and beyond
* A values-driven and people-centered culture
* Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
* A genuinely rewarding role with purpose and meaning
Sound Like A Great Opportunity To You?