We are seeking an experienced Customer Service Expert to join our finance team as a Credit Administration Officer on a Fixed Term 12 months basis.
About the Role
This is a fantastic opportunity for a talented individual to kick-start their professional career or an experienced person wanting to join a stable and progressive company. As a Credit Administration Officer, you will be responsible for managing the Credit Departments incoming emails, providing administration support to the rest of the team, and assisting with banking and payment allocations.
Responsibilities
* Administration Tasks:
o Manage the Credit Departments incoming emails – actioning and distribution as required
o Provide copies of invoices & statements as requested to support the Credit Officers
o Upload invoices into online portals for large Industrial & Mining customers
o Liaise with stores to resolve variations/discrepancies regarding Purchase Orders & Pricing
o Provide administration support to the rest of the team as required
o Assist with Banking and Payment allocations
* Customer Service:
o Make and receive phone calls from customers and our store network
o Handle customer complaints and resolve queries
o Process journals to resolve banking/receipting issues
o Provide genuine, friendly, prompt service
About You
* You have excellent verbal and written communication skills
* You possess intermediate mathematical and literacy skills
* You have intermediate computer skills, and confidence with Excel
* You are able to provide exceptional customer service and develop strong professional relationships
Benefits
* We offer staff discounts across the group of Companies
* We provide private health insurance discounts
* We have an employee assistance program
* We maintain a highly safety conscious work environment
* We offer access to our exciting employee platform, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
Our Company
We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of this organization won't leave you standing still. Learn more about our business online.