As a Cloud & IT Systems Engineer on our team, you will be responsible for building, optimising, and maintaining our cloud and on‑premises mission‑critical systems. You’ll ensure high availability, scalability, and performance while supporting our dynamic, technology‑focused team and business to thrive from the smallest task to project level tasks. This is a permanent, full‑time hybrid role headquartered in our Melbourne, Prahran office.
About mod.io We believe that UGC is an exciting current frontier for game engagement and longevity. Our service empowers developers and publishers to unlock the potential of their player base by fostering vibrant modding ecosystems and facilitating in‑game marketplaces for paid UGC. Backed by leading investors like Tencent, Play Ventures, Makers Fund, and LEGO, we’re dedicated to delivering cutting‑edge technology that supports both creators and studios.
Key Responsibilities
Cloud Infrastructure Management: Assist in the design, implementation, maintenance, and optimisation of our cloud infrastructure (primarily AWS/Azure). Ensure high availability, performance, scalability, security & compliance, and cost‑efficiency. Monitor application and infrastructure health using observability tools (e.g. Grafana).
Developer Environment & Tooling: Manage and enhance the developer environments, tools, and workflows to ensure maximum productivity and security for our engineering teams.
IT Systems & Operations: Support all internal IT systems, including networking, hardware, test machines, software, asset management, and user support to ensure stable and secure operations.
Information Security & Governance: Contribute to and manage our information security strategy, including vulnerability management, incident response, access control, data protection, business continuity, and security awareness.
Compliance: Support mod.io’s ISO 27001 compliance program, managing internal and external audits and ensuring continuous adherence to the standard’s requirements.
Automation and DevOps: Automate infrastructure provisioning and updates using AWS CloudFormation templates and build, maintain, and optimise CI/CD pipelines using Azure DevOps or GitHub Actions.
Disaster Recovery & Business Continuity: Develop, implement, and regularly test comprehensive disaster recovery and business continuity plans for critical systems and data.
Cross‑functional Collaboration: Work closely with Engineering, Product, and other departments to understand their needs, provide technical guidance, and align infrastructure and security initiatives with business goals.
Culture
Be a doer in a start‑up/scale‑up environment, ready to pull your sleeves up on any task, whether provisioning a new laptop or building a new cloud environment for millions of users.
Embody our values, work alongside awesome people, and set an example for others to follow.
Embrace feedback and communicate openly in a small, fast‑moving team.
Own your work, keep communication clear, and have fun.
What You Need To Be Successful
2+ years experience with scripting/programming languages such as Bash, Python, JSON, YAML, etc.
2+ years experience with AWS Well‑Architected Framework and AWS technologies.
2+ years experience with Infrastructure as Code (e.g. Terraform, CloudFormation, Bicep).
Experience with AWS networking services and concepts.
Experience with containers including Docker/ECS.
Experience with CI/CD/build automation tools.
Experience with Azure cloud architecture (bonus).
Knowledge of ITIL methodologies.
AWS Certified Cloud Practitioner (optional).
Experience with ClickUp or similar project management tools.
Experience with PagerDuty or similar alerting/reporting tools.
Experience with Google Cloud Platform & Google Suite.
Familiarity with security best practices and frameworks such as ISO 27001.
A passion for video games and an understanding of the games industry.
Benefits
Impact: Shape the future of UGC in gaming and support beloved titles worldwide.
Innovation: Work on cutting‑edge technology at the intersection of gaming, platforms, and creator economies.
Growth: Join a company gaining market traction with significant growth potential.
Culture: Be part of a passionate, collaborative, and supportive team dedicated to empowering creators and developers.
Place & Flexibility: Enjoy hybrid work with flexibility and access to our Prahran office near Hawksburn train station.
ESOP: Employee Share Option Plan available.
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