Posted: 25/05/2026
Closing Date: 24/06/2026
Job Type: Permanent - Full Time
Location: Deception Bay Trade Service Centre
Job Category: Customer Service
About Ausreo
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to build with confidence and create value for our people, customers and shareholders. We are known for:
* Our agility to provide superior service and support to our customers through our extensive Service Centre Network;
* Being at the forefront of innovative steel reinforcement solutions and technology.
Job Overview
We have an exciting opportunity for a Customer Services Officer to join our team in Deception Bay, reporting to the Trade Service Centre Manager.
As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, and liaising with customers and suppliers.
Responsibilities
* Providing excellence in customer service and the customer journey
* Welcoming new and existing customers into our showrooms
* Actively promoting Ausreo's products to generate sales
* Merchandising and stock replenishment
* Processing sale orders, generating quotations, engaging with e-commerce and social media
* Managing the Service Centre and office
* Troubleshooting and resolving enquiries via phone and email quickly and efficiently
* Stock control in the warehouse
* Coordinating production with factory staff
* Coordinating logistics, i.e. transport and deliveries
* Effectively communicating with all stakeholders and handling difficult customers
* General administration duties
Selected Qualifications & Requirements
* Strong communication skills both verbal and written
* Previous experience in a retail, hardware, or trade-type environment will be highly regarded. Steel industry experience is an advantage but not essential.
* Face-to-face selling and an entrepreneurial spirit
* Highly organised, great at multi-tasking and strong attention to detail
* Strong computer skills and ability to pick up new systems quickly
* Thrives in a team environment but can also work independently
* Good ability to work under pressure
* Driver's licence essential
* Australian citizenship or legal work rights
* Must undertake a pre-employment medical assessment and National Police Check
Benefits & Perks
* Highly attractive base salary package
* Monthly cash incentives for achieving targets aligned with our rapid growth
* No weekend work
* Opportunities for career development and progression within a dynamic team environment
Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.
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