Who are Heidi?
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
The Role
We're looking for a
Senior Product Manager
to lead our
Enterprise Identity & Access
work. You'll own strategy and delivery for
SSO, ReBAC, SCIM, fine-grained authorization (FGA), and Auth0 integration
— the foundational systems that enterprises expect before adopting Heidi at scale.
This isn't just about the plumbing. You'll also shape how admins and clinicians experience identity at Heidi — designing seamless self-service onboarding, advanced admin controls, and security features that make IT teams confident and clinicians productive.
It's a chance to lay down the
enterprise foundations that fuel our hypergrowth
, while building a platform that will scale 100x over the next few years.
What you'll do
* Define and own the
strategy and roadmap
for Enterprise Identity & Access.
* Deliver enterprise-ready capabilities across
SSO, ReBAC, SCIM, FGA, and admin controls
.
* Partner with customers and security teams to translate compliance needs into
delightful user and admin experiences
.
* Collaborate with Engineering and Design to validate feasibility, run spikes, and ship features fast.
* Integrate with
Okta, Entra, Auth0
, while building scalable infra to power Heidi's enterprise future.
* Set and track
adoption, reliability, and security metrics
to measure impact.
What we will look for:
* 5+ years PM experience
, with at least 2+ in
identity, IAM, or enterprise security products
.
* Strong understanding of
SAML, OIDC, OAuth2, SCIM
and how they translate to enterprise customer value.
* Proven track record
shipping enterprise identity features
(SSO, ReBAC, provisioning, admin UX).
* Ability to
influence and rally cross-functional stakeholders
to deliver outcomes fast.
* Platform mindset — build for scale now, not patch later.
* Bonus: experience in
healthcare, regulated industries, or enterprise SaaS infra
.
If we'd worked together the last 6 weeks, you'd have:
* Shipped an MVP SSO integration for a major health system and iterated based on IT admin feedback.
* Drafted a product brief for role hierarchies and advanced admin capabilities that got both Eng and Design excited.
* Shadowed a hospital IT team to see first-hand how identity controls affect clinician onboarding.
* Zero-based a strategy doc outlining Heidi's identity vision and 2-quarter roadmap.
* Jumped into a customer call to unblock a provisioning edge case and closed the loop quickly with Eng.
The Way We Work
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us ?
* Flexible hybrid working environment, with 3 days in the office.
* A generous personal development budget of $500 per annum
* Learn from some of the best engineers and creatives, joining a diverse team
* Become an owner, with shares (equity) in the company, if Heidi wins, we all win
* The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
* If you have an impact quickly, the opportunity to fast track your startup career