The NSW Government is seeking a CRM Service Design Officer to support technology reform within NESA, contributing to a cloud-based CRM transition. This full-time role involves refining business processes, assisting with user acceptance testing, and ensuring effective collaboration across technical teams. Ideal candidates will have strong analytical and communication skills, with experience in business process improvement and Microsoft Dynamics 365 proficiency. The position offers flexible work arrangements close to Wynyard station.#J-18808-Ljbffr