Job Description
We are seeking a customer-focused professional to provide exceptional support to our retail and wholesale customers. As a key member of our team, you will be responsible for responding to customer enquiries, assisting with order-related questions, and resolving delivery or product issues.
Key Responsibilities
* Respond to customer enquiries via various communication channels.
* Assist with order-related questions and resolve any delivery or product issues.
* Provide excellent support to both retail and wholesale customers, ensuring their satisfaction and loyalty.
* Maintain accurate records of customer interactions and feedback, helping us to continuously improve our products and services.
* Share customer insights with the team to inform business decisions and drive growth.
Requirements
* A minimum age of 18 years.
* Previous customer service experience is highly valued, but not essential.
* Strong written and verbal communication skills, enabling effective interaction with customers and colleagues.
* A problem-solver with great attention to detail, ensuring accurate resolution of customer queries.
* A positive, team-oriented individual who is reliable and committed to delivering excellent results.